Refunds & Returns

We recommend that you keep your receipt or order number in a safe place, as you will need it as proof of purchase in the event of any after-sales query. Your order number can be found on your dispatch note received with your delivery and on your email confirmation. You can also find your order details by logging into Your Account
 

Returns & Cancellations

We are happy to refund items that are returned to us in an unused condition within 30 days after receipt. You need to let us know within 14 days after receiving the item that you would like to return it. Refunds are processed within 3-5 working days of receiving your returned items, and are refunded back to your original payment method. If you would like to return or cancel items, please Contact Us. Please note you can only cancel orders that haven’t been dispatched. 

When posting your items back to us, it’s important you use the returns label included in your original delivery. If you no longer have your returns label, please make sure you clearly mark your parcel with your order number and full name and return to: 

CUSTOMER RETURNS 
Building 3/2 
Vantage Point Business Village 
Mitcheldean 
Gloucestershire
GL17 0DD

NB: We can’t take responsibility for any missing or damaged parcels, so take care when returning your order to us. 

Unfortunately we’re unable to accept returns in-store for items purchased online or by phone. This will be coming soon however, so please stay tuned!
 

Exchanges 

Unfortunately, we are unable to exchange any orders placed online.

 

Missing, Damaged or Incomplete Orders

If your order arrives damaged or incomplete, please Contact Us immediately quoting your order number, detailing the problem with your items. 

If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please Contact Us quoting your order number, and we will open an investigation with the appropriate courier.

Unfortunately, we cannot refund items that have been damaged after arrival due to misuse, wear and tear or accidents.